Reference

bolakawan Privacy Policy for Account Data

This page tells you what we collect when you open an account, send a request, or move between the lobby, slot rooms, and live tables.

Account dataCookiesDevice logsDANAQRIS

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What We Collect and Why

bolakawan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the data needed to create a profile, route a deposit or withdrawal, and answer account questions. That usually means your name or alias, phone number, device and browser details, session timing, and the transaction reference linked to DANA, OVO, GoPay, or QRIS. When

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you submit a form, we use it to confirm ownership, prevent duplicate accounts, and keep the request attached to the right record. We do not sell your data. We may share limited fields with payment processors, verification vendors, or fraud checks only when needed to run
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the account you asked for. If a request comes from a place where local law does not allow the service, we do not open or keep the account active. In Bandung or anywhere else we serve, the same rule is used across mobile and desktop. Records
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tied to closed accounts are kept only for the period required by support or legal duties, then removed or anonymised in the next cleanup cycle.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

bolakawan Privacy Requests Reach Us

Privacy requests are handled through our in-account chat, support form, and WhatsApp inbox during 08:00-22:00 WIB. If you want to check a data point, correct a phone number, or ask why a payment reference was stored, we route it to the team that can verify your account first. After hours, the request stays queued and you get a reply on the next shift.

Team online

Live chat

Use the chat in your account to ask about access, correction, or data removal. We check the account first, then answer with the exact field involved so you can see what will change.

Support form

Send the support form if you want a written trail. Include your account name, phone number, and the data point you want changed, and we reply within the same support window.

If you prefer WhatsApp, send the privacy request there and we will confirm your identity before touching anything. This channel is useful when you are on mobile and need a quick account step.

DATA CARE PATH

How We Handle Your Data

We keep the policy practical: cookies remember your login state, device logs help us spot duplicate sessions, and password data stays hashed.

Account data

We collect only the fields needed to open and maintain your account, such as name, phone number, device type, and transaction reference. That lets us match requests without storing extra details that do not serve the account.

Cookies

Cookies keep your session alive, remember language choice, and reduce repeat login prompts on Android Chrome, iPhone Safari, or desktop browsers. You can clear them in your browser at any time, but some settings will reset.

Device logs

We record basic device and browser logs, including time, IP range, and error signals, to spot duplicate sessions or failed login attempts. Those logs help us solve access problems and are trimmed when they are no longer needed.

Account security

When you change a phone number, reset a password, or move to a new device, we may ask for one extra check before the change lands. That protects your wallet route and keeps account access tied to you.

Retention

We keep support records, payment references, and verification traces only as long as needed for account work, dispute handling, or legal duties. After that, we remove or anonymise them in the next cleanup cycle.

Change requests

To request a correction or deletion, send the exact field, the reason, and the account detail we can use to verify you. We will respond through the same channel and tell you what changed or why we cannot.

Privacy Questions You Ask Most

This section is for the privacy questions you ask before opening an account or changing a profile field. We keep each answer tied to a real account step, so you can see what we store, why we store it, and how to ask for a change without sending extra details. The same path applies on mobile and desktop, and any access still depends on local law where the service is allowed.

We collect the details needed to create and protect your account: name or alias, phone number, login history, device data, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We do not ask for more than the flow needs.

We keep only the reference data required to match the transaction to your account and answer audit questions. Full wallet secrets or card data are not part of the normal flow, and access is limited to staff who need it.

Cookies keep you signed in, remember language choice, and reduce repeat checks when you move between slot rooms, live tables, and the account page. Device logs help us spot failed logins, duplicate sessions, and browser errors.

We keep active account data while your account is in use, then hold only the records needed for support, legal duties, or dispute handling. When those reasons end, we remove or anonymise the records in the next cleanup cycle.

Yes. Send the exact field, the change you want, and a detail we can use to verify the account. We then check the request, update what is allowed, and tell you what we changed or why a field must stay.

Use live chat, the support form, or WhatsApp during 08:00-22:00 WIB. If you send the request after hours, it waits in the queue and moves to the next shift without losing the thread.

Access depends on local law and is available only where local law permits. If a region cannot be served, we do not open the account flow there and we keep any related data only as long as the rules require.

bolakawan Privacy Policy for Account Data

bolakawan Privacy Requests Reach Us

Live chat

Support form

WhatsApp

How We Handle Your Data

Account data

Cookies

Device logs

Account security

Retention

Change requests

Privacy Questions You Ask Most

01 What data do you collect when I open an account?

02 Do you store my payment details from DANA, OVO, GoPay, or QRIS?

03 Why do you use cookies and device logs?

04 How long do you keep my data?

05 Can I ask you to change or delete my details?

06 Who can I contact about a privacy request?

07 Is access to my data always available?

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